ACCIDENT LAWYER UK - ABOUT US
The Accident Lawyer UK website is an advertisement for a legal referral
agency which operates a network of specialist solicitors dealing with personal injury compensation
claims on a risk free No
Win No Fee basis. With the exception of Criminal Injury
Compensation Authority cases and some Motor Insurance Bureau
cases compensation is paid in full with no deductions. If
you complete the contact form we will immediately put you
in touch with a specialist accident solicitor who is a member
of the Law Society panel of personal
injury experts. If after talking to that solicitor you
decide to take your potential claim no further you will
not be charged for any advice. The solicitors who are members
of our panel pay us an introduction fee for accepted claims
which is not passed on to their clients but comes out of
their legal fees charged to the relevant insurers.
PANEL SOLICITORS
All potential accident compensation claims clients in the United Kingdom that complete and send a contact form or who use the helpline are referred by Accident 999 to a specialist personal injury solicitor for free advice. Where the cause of action arose in England & Wales then a potential accident compensation claims client will be transferred to a law firm that has a solicitor who is a member of the Association of Personal Injury Lawyers (APIL) and that also has a solicitor who is a member of the Law Society's Personal Injury Panel. In suitable cases that solicitor will deal with a compensation claim on a no win no fee basis and will also guarantee that if the claim is successful then compensation will be paid in full with no deductions. Win or lose there will be no charge. To cover the costs of running this website and maintaining and administering our panel of law firms, Accident 999 is paid £350.00 plus vat for each case referred to a firm of solicitors in England & Wales which results in a retainer. Similar, though not identical, arrangements apply for potential clients whose cause of action arose in Scotland or Northern Ireland who are referred to lawyers operating in those countries. In no case is the referral fee paid by the client but is a charge paid by the solicitor who receives the referral. These arrangements do not apply in CICA cases.
DATA PROTECTION POLICY
The owners of Accident Lawyer UK take data protection seriously and would not want their own personal information broadcasting over the internet. We will do everything in our power to ensure that any information that you provide is used only for the purposes which you authorise. We will only give your personal details to the solicitors dealing with your case and will provide no information to anyone else without your explicit consent. We will destroy all personal information held by us at the conclusion of your claim ensuring that the only record is held by your solicitor who is bound by the Law Society rules of confidentiality and has the protection of legal professional privilege ensuring that information cannot, except in extremely rare circumstances, be disclosed even upon application to a court of law. No information is actually held on this website and all form information is immediately transmitted to our offices where it is held on password protected hard drives and backed up regularly to an off site location for security purposes. In the unlikely event that website or computer security is breached we will upon it coming to our attention immediately rectify the situation which may involve the temporary closure of the website.
LEGAL DISCLAIMER
Accident Lawyers UK try to ensure that the information on this website is reasonably up to date however due to the ever changing nature of the law we do not guarantee its accuracy and the information is for educational purposes only and is not legal advice which should only be obtained personally from a qualified professional person. Do not use the information here as a basis to disregard any legal advice or as a reason to delay seeking legal advice. The site expressly disclaims all responsibility for any loss, claim or damage of any kind resulting from, arising out of or in any way related to the site.
Complaints Procedure
- We take pride in the service that we provide and hope that you will be entirely satisfied at all times. If however you find that you are required to complain then a complaint can be made by letter, e.mail, fax, telphone, in person or in any other form.
- We reserve the right to decline to consider a complaint that is made more than six months after you became aware of the cause of the complaint. There may be instances where we will waive this requirement at our discretion. We will confirm to you in writing if a complaint has been made outside the time limit that we are prepared to consider.
- We will send you a written or electronic acknowledgement of a complaint within five business days of receipt, identifying the person who will be handing the complaint for the business. If possible, that person will not have been directly involved in the matter which is the subject of the complaint, and will have authority to settle the complaint.
- Within four weeks of receiving a complaint, we will contact you to provide either:-
- a final response which adequately addresses the complaint;
Or
- a holding response which explains why we are not yet in a position to resolve the complaint and indicates when we will make further contact with you.
- Within eight weeks of receiving a complaint we will contact you to provide either:-
